AUGUSTINE PARIS creations are made by our qualified craftsmen in Paris. Any order of a product in stock is processed within 48 hours (excluding weekends and holidays), following receipt of payment. If the item is not in stock, it is shipped within 1 to 3 weeks, depending on the availability of the workshop.

If, despite our efforts, a product could not be delivered, we will inform you by e-mail and/or telephone as soon as possible and your order will be cancelled, without this giving rise to any compensation other than a refund of the order.

In case of non-delivery due to a wrong address given by the customer, or any other cause due to the customer (absence of name on the mailbox, lack of information ...) the return of the package will be reorganized, at the expense of the customer.

3.2 Special Orders

The so-called "special" orders refer to the custom-made realization of a piece of jewellery. Any buyer wishing to make a special order is invited to contact our customer service department in order to find out the feasibility of his request, to receive a quote and to be informed of the shipping delays.

3.3 Prices

The prices of the products are those indicated on the site whatever the place of delivery and include all French taxes (TTC), excluding delivery costs, which are the responsibility of the customer.

Additional taxes (import sales tax, customs duty or handling charges) may be applied by the customs office of the country concerned and are your responsibility. The beneficiary of the package will then be invoiced by the carrier. By placing an order on our site, you accept the rules for importing goods; please note that import rules vary from country to country. These taxes cannot be refunded in case of return or exchange.

We reserve the right to change our prices without notice and at any time. Products already ordered will be invoiced according to the prices at the time of registration of your order.

3.4 Delivery time and costs

The site delivers worldwide. The ordered product is delivered to the address shown on the customer's order form, with the exception of the "Withdrawal in showroom" option. The delivery address may differ from the billing address.

The delivery time depends on the delivery address as well as on the means of delivery selected by the customer. The company shall not be held responsible for any delay related to the customs clearance of the exported goods.

The delivery times specified below are only valid from the date of dispatch of the order.

Delivery in France is made, at the customer's initiative, by one of the following transport options:

French Post (Colissimo with delivery against signature) : Delivery within 1 to 3 working days after dispatch.

UPS or FEDEX: Delivery within 1 to 3 working days after shipment

Pick-up at the showroom: Delivery to the showroom within 48 hours for all orders placed before 3pm (French time), working day and by appointment.

International deliveries (outside of metropolitan France, Monaco and Andorra) must be made by the carrier UPS or FEDEX.

Delivery costs are free for France (standard delivery), and 500€ outside France.

In case of damage, the customer expresses his reserves precisely and clearly on the delivery note, a copy of which is sent by La Poste or by the carrier to the company. In this respect, it is the customer's responsibility to check the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out as soon as the customer, or a person duly authorized by it, has signed the delivery note presented by the recipient of La Poste or by the carrier.