Terms of Service

The Gourmandises des Français SAS is a Simplified Joint Stock Company with a share capital of 9,302.60 euros, and its registered office is located at 8 rue du Caire, 75002 Paris, RCS PARIS B 804 654 069 (hereinafter referred to as 'LES GOURMANDISES DES FRANÇAIS').

These general terms and conditions of sale govern all relationships between LES GOURMANDISES DES FRANÇAIS and customers of its website 'www.lechocolatdesfrancais.fr' (hereinafter referred to as 'the Site'), which allows the placement of orders for products intended for home delivery.

Full and complete adherence to the general terms and conditions of sale is necessary and essential to place an order. Consequently, the buyer cannot rely on the opposability of any clause, as placing an order constitutes express acceptance of these terms and conditions.

These terms and conditions will govern the relationship between LES GOURMANDISES DES FRANÇAIS and any adult non-trading individual for the sale of products offered on the Site, for delivery in France and all countries of the European Union. The buyer will be referred to in this document as 'you.'

1.2 Customer's Full Capacity

You acknowledge that you have the full capacity to commit to these general terms and conditions of sale when placing orders on the Site.

1.3 Identifier and Customer Account

During the first order, you choose and enter an email address, and if you wish to create an account, a password. The system then performs a uniqueness check of the identifier. This password, strictly confidential, will be requested for each transaction with this account.

In case of loss or forgetfulness of your password, you can click on a 'forgot password' link and enter your email address. You will receive an email with a link to reset a new password as soon as your email address is recognized.

1.4 Modification of General Terms and Conditions of Sale

Given possible developments on the Site, LES GOURMANDISES DES FRANÇAIS reserves the right to adapt or modify these general terms and conditions of sale at any time. The new general terms and conditions of sale will be, if applicable, brought to the attention of the customer for online modification and will apply only to sales made after the modification.

Article 2: Products

The list and characteristics of the products offered on the Site are subject to change and adaptation at any time to better meet your expectations and/or depending on available stocks.

Information about the products is accessible by clicking on the designation or photograph of the product. These indications are intended, without being exhaustive, to inform you as fully as possible about the essential characteristics of the products.

The products offered on the Site comply with French legislation and applicable standards in France. The products are available at the prices and conditions proposed as long as they are present on the Site (within the limits of available stocks).

Article 3: Product Prices

The selling prices of products marketed on the Site are expressed in euros, all taxes included (TTC). They take into account the current French VAT. Any change in the French VAT rate will be immediately reflected in our prices.

Article 4: Placing an Order 4.1 Order Registration

Online orders are only made through the Site, which presents a selection of LES GOURMANDISES DES FRANÇAIS products. Orders placed by mail or by phone are not considered.

All products ordered on the Site are summarized (your cart) before you are prompted to confirm your order by indicating the address of the relay store or the home delivery address.

Payment of the product price makes the order final, subject to the application of Article 4.3 below.

4.2 Confirmation of Order Validation & Order Preparation

At the moment when the Site confirms the validation of your order, you will receive an email indicating an order number.

All information provided during the order is binding, especially regarding the recipient of the order (name, address...), and any anomalies arising from this cannot be attributed to LES GOURMANDISES DES FRANÇAIS in case it is unable to fulfill the order and bring it to a successful conclusion.

As soon as the product is shipped, you will receive an email from the carrier indicating the tracking number of the package and a link allowing you to track the shipment in real-time (Colissimo or Chronopost, depending on your choice).

4.3 Order Cancellation Conditions

Regarding perishable products, the withdrawal period under Articles L 121-20 and following of the Consumer Code does not apply. However, you have the option to cancel your order under certain conditions.

The deadline for canceling your order is set at 24 hours after the payment is made, provided that the order has not already been shipped. Once the order is shipped, you can no longer cancel it.

After verifying compliance with this condition, you will be refunded by PayPal or bank transfer within fifteen days following the verification.

Exceptionally, an item announced as available on our site could be unavailable after the final recording of your order. In this case, you will receive a letter informing you of the delivery time. You can then, if you wish, decide to cancel your order.

Article 5: Payment of the Order

Online payment is exclusively by credit card or PayPal.

To do this, choose your type of card (Blue card, VISA, Mastercard, American Express), enter your card number, its expiration date, and your cryptogram code (composed of the three digits on the back of your credit card), then validate your data or click on 'Cancel - Return to the store' to go back to the previous page.

To provide you with the most reliable and secure service, we have chosen the STRIPE payment system. Entries are encrypted (SSL encryption) for safe and confidential circulation. No payment data is stored on our site. Your payment request is sent in real-time to the secure STRIPE payment system: the bank ensures that your credit card is valid (no entry error, no opposition), confirms the recording of your payment by providing you with a transaction number, or informs you that the transaction is refused.

Your account is debited for the amount of your order.

Article 6: Product Delivery Method

Consult our "Delivery" page.

Article 7: Responsibilities

The items we sell are described and presented with the greatest accuracy. However, colors may be altered by your computer screen, and we cannot guarantee them contractually.

We are only bound by an obligation of means regarding the operation and continuity of the service on the internet. Therefore, we cannot be held responsible for inconveniences and damages resulting from the use of the Internet network, such as a break in service continuity, the presence of computer viruses, external intrusions, or, more generally, any case qualified as force majeure by French courts.

The payment of the product price makes the order final, and the responsibility of LES GOURMANDISES DES FRANÇAIS cannot be sought in case the information regarding the order is incomplete, insufficient, or incorrect and has not allowed the carrier appointed by LES GOURMANDISES DES FRANÇAIS to ensure delivery or leave a delivery notice.

Article 8: Prohibition of Sales Outside the Network

Our products are intended to be sold only in our distribution networks. Therefore, it is prohibited to purchase our products for resale outside our networks, especially on Internet sites. Beyond affecting our brands and the integrity of our products, such actions may be liable for civil and, if necessary, criminal liability of their authors.

Article 9: Force Majeure

LES GOURMANDISES DES FRANÇAIS is exempt from liability in all cases of force majeure related to irresistible, unforeseeable, and external circumstances. Cases of force majeure include recognized disasters or weather events, strikes by logistics providers, or any other event likely to disrupt the smooth flow of goods and information flows.

Article 10: Applicable Law and Disputes

These general terms and conditions of sale are subject to French law.

In the event of a dispute, an amicable solution will be sought as a priority before any legal action. For this purpose, please contact our customer service by mail at the following address: Les Gourmandises des Français SAS, 8 rue du Caire, 75002 Paris.

In the absence of an amicable solution, any legal action will be brought before the competent courts."

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